ClinicOS Receptionist · Early Access

Every call answered.
Every patient heard.

An AI receptionist that answers around the clock, books appointments, recognises urgency, and brings a human in at exactly the right moment. Built for Australian practices.

Australian practices only · No commitment

24/7Every call answered
WarmHandover with full context
CitedAnswers your team can check

A good receptionist is a boundary that thinks: they know what comes through, what waits, and what needs a doctor now. ClinicOS Receptionist sits at that boundary — listening carefully to each caller, filtering, routing — so nothing is missed and no one is left on hold.

What it does

Everything your receptionist
wishes they had time for.

From the moment a patient gets in touch to the moment they leave, ClinicOS Receptionist keeps the clinic breathing — calmly, reliably, without anyone being put on hold.

AI Voice Reception

A calm, natural-sounding AI answers inbound calls around the clock. It understands what patients need, picks up on urgency, and knows exactly when to bring a human in.

Live Queue Management

A real-time view of every patient in the building — arrived, checked in, with the doctor, complete. Wait times, urgent flags, and task alerts, all in one calm dashboard.

Ask ClinicOS

An always-on knowledge assistant for your reception staff. Doctor schedules, walk-in policies, insurance questions, referral rules — ask in plain English, get a clear, cited answer in seconds.

Voice input supported. No training required. It learns from your clinic's own documents.

Messaging & SMS Triage

Incoming SMS and messages are handled automatically. Routine queries are answered. Anything needing a human lands in a clear review queue — nothing falls through the cracks.

Appointment Scheduling

Day, week, and month calendar views with provider filtering. Patients can book via the AI — appointments appear in the dashboard the moment they're confirmed.

AI Modules

You see everything the AI does —
and why.

Live call monitoring, urgency detection, warm handovers, and a full interaction log. No black box.

Live call monitoring
See every active AI call in real time — caller identity, intent, sentiment, and a running transcript summary. No black box.
Reads the room
When a caller sounds distressed or describes something urgent, the AI surfaces the call immediately for human attention — before it becomes a problem.
Warm handoffs, not cold transfers
When a call needs a human, full context travels with it. Your receptionist knows who's calling and why — so the patient never repeats themselves.
Full interaction history
Every call, every decision, every outcome — logged and searchable. Useful for quality review and peace of mind.
Your knowledge, instantly searchable
The assistant is trained on your clinic's actual documents — protocols, schedules, billing guides, and policies. Not the internet.
Plain English, cited answers
Staff ask questions the way they'd ask a colleague. The assistant answers clearly, with a reference to the source document and a confidence score.
Voice input ready
Hands-on with a patient? Just speak the question. The assistant transcribes and responds — no typing required.
Always current
As you update documents and protocols, the knowledge base updates with them. It always reflects your actual clinic policies.
Everyone sees the same thing
Queue changes appear instantly on every workstation simultaneously. No refreshing. No "is this up to date?" — it just is.
AI-assisted check-in
Patients can check in via AI voice or SMS. A queue entry is created automatically, staff are notified, and a wait number assigned — without anyone touching a keyboard.
Smart escalation
When a patient waits too long, an alert fires, a task is created, and it's assigned to the right person. Nothing sits quietly getting worse.
Full audit trail
Every status change logged with time, actor, and context — human or AI. Useful for quality review, incident reporting, and handovers.

The flow

From first contact
to final discharge.

01
Patient gets in touch

Call, SMS, or message — the AI intercepts it before it reaches your front desk, ready to help immediately.

02
Intent is understood

The AI identifies what the patient needs, how urgently they need it, and whether a human is required — instantly.

03
Action is taken

Appointment booked, task created, script queued, or call warmly transferred — with full context passed to whoever receives it.

04
The whole team sees the same picture

The queue, metrics, and interaction log update live. Every workstation sees the same picture. The whole team is on the same page.

Designed to work alongside the tools your clinic already uses.

ClinicOS Receptionist sits alongside your existing practice software — no ripping and replacing, no retraining from scratch.

Early access

The waitlist is open
for Australian clinics.

We're rolling out to a small group of GP and specialist practices first. Join the list and we'll be in touch when your spot is ready — no commitment required.

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